Refund policy
Standard Returns — 14-Day Window
Not loving your item? No worries. You have 14 days from the day you receive your order to request a return.
To be eligible, items must:
- Be unworn, unused, and unwashed
- Include all original tags and packaging
- Include your receipt or proof of purchase
Start your return through our Contact Page. Once your return is approved, we’ll email you a return shipping label and instructions.
Return Address:
11355 Inverness Lane
Maryland Heights, MO 63043
Damaged, Incorrect, or Defective Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
- Sale items
- Gift cards
- Custom hats (after the 24-hour cancellation window)
If you’re unsure whether your item qualifies, reach out through the Contact Page before submitting a return.
Exchanges
We don’t process direct exchanges.
If you’d like a different item, please complete a return first — once approved, you can place a new order.
EU Orders — 14-Day Cooling-Off Period
If your order ships to the EU, you are entitled to a 14-day cooling-off period. You may cancel your order for any reason within 14 days of receipt — no explanation required.
Custom Hat Cancellation Policy
Each custom hat is made specifically for you. For that reason, custom orders are non-returnable and non-exchangeable — but we do offer a 24-hour cancellation window.
To cancel or adjust a custom hat order, email us at support@itjustdoesntstop.com within 24 hours of purchase.
After 24 hours, the design goes into production and no changes or cancellations can be made.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
If you haven’t received your refund after 15 business days, please contact us through the Contact Page.